Joseph Michael Solutions

Customer Loss

67% of customers report having stopped doing business with a company due to poor customer service experiences.

Revenue Impact

Businesses in the United States lose approximately $75 billion annually due to poor customer service.

Reputation Damage

Over 50% of customers share their poor customer service experiences on social media, potentially damaging the company’s reputation significantly.

About us

Our commitment to providing top-notch service is bolstered by our strategic partnerships with the top 30 disruptive technology providers in the industry. This allows us to leverage the most advanced and innovative tools available, ensuring you benefit from the latest technologies and methodologies. As a result, your operational efficiency and service delivery are significantly enhanced. We understand that every client is unique, and we tailor our solutions to meet your specific needs. Our personalized approach ensures that we effectively address your individual requirements and challenges. With a deep background in various facets of BPO since 2007, we bring extensive expertise and a proven track record to the table. You can trust us to help you navigate the complex digital landscape with precision and deliver outstanding results. Your success is our priority, and we are dedicated to helping you achieve it.

Digital Transformation

We partner with 30+ industry leading, digital solutions providers designed to help you achieve your goals. Here are a few ways we help:

Accent Neutralization
Fraud prevention (voice authentication and verification)
Real-time generative AI
Gamification and employee engagement
Transformative Chat (real time meaning for meaning translation)
Speed to proficiency
Self-service
WFM
Real-time agent assistance
After call work (RPA)
Exam proctoring (licensing of agents, also including tier 2 &3 tech support)

Recruiting

We work closely with hiring managers to ensure a good fit between candidates and positions, facilitating successful hires. The process for a successful Executive Sales and Leadership placement includes:

Sourcing Candidates: Utilizing various channels to find potential candidates, such as job boards, social media, and networking events.
Conducting Interviews: Reviewing and filtering resumes to shortlist the most suitable candidates.
Coordinating the Hiring Process: Managing communication between candidates and hiring managers, scheduling interviews, and ensuring a smooth hiring experience.

Mergers & Acquisitions

We guide buyers and sellers in BPO call center mergers and acquisitions, enhancing services and expanding reach. From identifying targets to postmerger integration, we align technologies, harmonize processes, and optimize workforce management for efficient operations and improved client satisfaction.

Call Center Services

We provide traditional call center services that help our clients save costs through labor arbitrage, reduce attrition, and achieve greater efficiencies by leveraging best practices from other industries. Our global partners can cost effectively help assist your organization with all of your Customer Service needs.