Digital Transformation
We partner with 30+ industry leading, digital solutions providers designed to help you achieve your goals. Here are a few ways we help:
- Accent Neutralization
- Fraud prevention (voice authentication and verification)
- Real-time generative AI
- Gamification and employee engagement
- Transformative Chat (real time meaning for meaning translation)
- Speed to proficiency
- Self-service
- WFM
- Real-time agent assistance
- After call work (RPA)
- Exam proctoring (licensing of agents, also including tier 2 &3 tech support)
Recruiting
We work closely with hiring managers to ensure a good fit between candidates and positions, facilitating successful hires. The process for a successful Executive Sales and Leadership placement includes:
- Sourcing Candidates: Utilizing various channels to find potential candidates, such as job boards, social media, and networking events.
- Conducting Interviews: Reviewing and filtering resumes to shortlist the most suitable candidates.
- Coordinating the Hiring Process: Managing communication between candidates and hiring managers, scheduling interviews, and ensuring a smooth hiring experience.
Mergers & Acquisitions
We guide buyers and sellers in BPO call center mergers and acquisitions, enhancing services and expanding reach. From identifying targets to postmerger integration, we align technologies, harmonize processes, and optimize workforce management for efficient operations and improved client satisfaction.
Call Center Services
We provide traditional call center services that help our clients save costs through labor arbitrage, reduce attrition, and achieve greater efficiencies by leveraging best practices from other industries. Our global partners can cost effectively help assist your organization with all of your Customer Service needs.
